|Customer :||Financial institution|
|Category :||Text Analysis|
|Tags :||crm, text analysis|
Training of a classifier for the recategorisation of service requests collected by operators in the context of customer care activities.
In order to improve and speed up the management process, the service requests collected inside the CRM have been reclassified based on their content extracted through the designed algorithm.
The activity was also extended to support requests received through online contact channels.